Description:

We will not pay any additional costs to your platform. We already payed $10000 and recieved goods of poor quality, You are handlig this case unsucessfully for over half a year. We would be stupid to pay any dollar more, as we can see you are unable to manage simple problem. This is waste of money. And waste of time also. We are now preparing this case to publish on-line as a example of Alibaba.com scam,

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Please understand that the platform previously communicated with you that the inspection fee needs to be paid by you first. If the inspection is passed, this fee cannot be refunded. If the inspection is not passed, this fee will be refunded to you. Please understand that we are not directly refunding you 1000 USD. Due to the fact that if a return is made, the shipping cost is similar to the value of the product, and the seller does not agree to the return, and considering the professional nature of the product, to better resolve the problem, I would try my best to help you apply 400 USD refund from Alibaba. Please understand this is the most we can help you. Please reply "yes" if you agree. If you do not agree, please consider the inspection. Please understand you should pay  the inspection fee fist. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) If you believe the product quality provided by the seller doesn't meet the required standard, please try to negotiate with the seller first. If you hope Alibaba will be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it shows critical or major defects that influence the main function of the products, you have the right to apply for a refund, which is the protection amount for this order. But all the goods should be returned in their original condition before the refund is made (the responsible party should eventually bear the inspection fee and shipping fee). If the defects are minor, a full refund will not be supported. Please note that you should pay the inspection fee first which is about 1000-2000 USD if you choose inspect the products through Alibaba. Please reply if you agree the inspection. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first if you choose to inspect the products through Alibaba. If there's no room for you to reach an agreement with the seller through communication, you have to choose an inspection company. Please kindly consider the above and let us know your decision; then we can better help. Kindly remind，please note that if no reply is received(no agreement be reached) within 2 days, I'm afraid we will close the dispute without refund. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Due to the fact that if a return is made, the shipping cost is similar to the value of the product, and the seller does not agree to the return, and considering the professional nature of the product, to better resolve the problem, I would try my best to help you apply 400 USD refund from Alibaba Please reply "yes" if you agree. If you do not agree, please consider the inspection. Please understand you should pay  the inspection fee fist. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) If you believe the product quality provided by the seller doesn't meet the required standard, please try to negotiate with the seller first. If you hope Alibaba will be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it shows critical or major defects that influence the main function of the products, you have the right to apply for a refund, which is the protection amount for this order. But all the goods should be returned in their original condition before the refund is made (the responsible party should eventually bear the inspection fee and shipping fee). If the defects are minor, a full refund will not be supported. Please note that you should pay the inspection fee first which is about 1000-2000 USD if you choose inspect the products through Alibaba. Please reply if you agree the inspection. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first if you choose to inspect the products through Alibaba. If there's no room for you to reach an agreement with the seller through communication, you have to choose an inspection company. Please kindly consider the above and let us know your decision; then we can better help. Kindly remind，please note that if no reply is received(no agreement be reached) within 2 days, I'm afraid we will close the dispute without refund. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Due to the fact that if a return is made, the shipping cost is similar to the value of the product, and the seller does not agree to the return, and considering the professional nature of the product, to better resolve the problem, I would try my best to help you apply 400 USD refund from Alibaba Please reply "yes" if you agree. If you do not agree, please consider the inspection. Please understand you should pay  the inspection fee fist. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) If you believe the product quality provided by the seller doesn't meet the required standard, please try to negotiate with the seller first. If you hope Alibaba will be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it shows critical or major defects that influence the main function of the products, you have the right to apply for a refund, which is the protection amount for this order. But all the goods should be returned in their original condition before the refund is made (the responsible party should eventually bear the inspection fee and shipping fee). If the defects are minor, a full refund will not be supported. Please note that you should pay the inspection fee first which is about 1000-2000 USD if you choose inspect the products through Alibaba. Please reply if you agree the inspection. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first if you choose to inspect the products through Alibaba. If there's no room for you to reach an agreement with the seller through communication, you have to choose an inspection company. Please kindly consider the above and let us know your decision; then we can better help. Note: Pls kindly note that we'll be out of office from April 29th to May 3rd which is the International Labor Day holiday. We will come back to office after May 4th. If both parties cannot meet an agreement before April 29th, we can only further follow the case after the holiday. We highly suggest you could consider supplier's offer and hope both parties can solve the dispute before holiday. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Due to the fact that if a return is made, the shipping cost is similar to the value of the product, and the seller does not agree to the return, and considering the professional nature of the product, to better resolve the problem, I would try my best to help you apply 400 USD refund from Alibaba Please reply "yes" if you agree. If you do not agree, please consider the inspection. Please understand the inspection fee is fist. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) If you believe the product quality provided by the seller doesn't meet the required standard, please try to negotiate with the seller first. If you hope Alibaba will be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it shows critical or major defects that influence the main function of the products, you have the right to apply for a refund, which is the protection amount for this order. But all the goods should be returned in their original condition before the refund is made (the responsible party should eventually bear the inspection fee and shipping fee). If the defects are minor, a full refund will not be supported. Please note that you should pay the inspection fee first which is about 1000-2000 USD if you choose inspect the products through Alibaba. Please reply if you agree the inspection. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first if you choose to inspect the products through Alibaba. If there's no room for you to reach an agreement with the seller through communication, you have to choose an inspection company. Please kindly consider the above and let us know your decision; then we can better help. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

As I said before, in January, $400 is not acceptable. Inspection is welcome, if the seller covers costs. Otherways they can take the goods back to China - on their cost and their effort. There is no point to discuss the same solutions all over again. Nothing changed since HALF THE YEAR this case is open...

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Due to the fact that if a return is made, the shipping cost is similar to the value of the product, and the seller does not agree to the return, and considering the professional nature of the product, to better resolve the problem, I would try my best to help you apply 400 USD refund from Alibaba Please reply "yes" if you agree. If you do not agree, please consider the inspection. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) If you believe the product quality provided by the seller doesn't meet the required standard, please try to negotiate with the seller first. If you hope Alibaba will be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it shows critical or major defects that influence the main function of the products, you have the right to apply for a refund, which is the protection amount for this order. But all the goods should be returned in their original condition before the refund is made (the responsible party should eventually bear the inspection fee and shipping fee). If the defects are minor, a full refund will not be supported. Please note that you should pay the inspection fee first which is about 1000-2000 USD if you choose inspect the products through Alibaba. Please reply if you agree the inspection. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first if you choose to inspect the products through Alibaba. If there's no room for you to reach an agreement with the seller through communication, you have to choose an inspection company. Please kindly consider the above and let us know your decision; then we can better help. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Due to the fact that if a return is made, the shipping cost is similar to the value of the product, and the seller does not agree to the return, and considering the professional nature of the product, to better resolve the problem, I would try my best to help you apply 400 USD refund from Alibaba Please reply "yes" if you agree. If you do not agree, please consider the inspection. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) If you believe the product quality provided by the seller doesn't meet the required standard, please try to negotiate with the seller first. If you hope Alibaba will be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it shows critical or major defects that influence the main function of the products, you have the right to apply for a refund, which is the protection amount for this order. But all the goods should be returned in their original condition before the refund is made (the responsible party should eventually bear the inspection fee and shipping fee). If the defects are minor, a full refund will not be supported. Please note that you should pay the inspection fee first which is about 1000-2000 USD if you choose inspect the products through Alibaba. Please reply if you agree the inspection. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first if you choose to inspect the products through Alibaba. If there's no room for you to reach an agreement with the seller through communication, you have to choose an inspection company. Please kindly consider the above and let us know your decision; then we can better help. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

I don't know what you are writting about. Your message is not related to the case. The case is to return goods on cost of the seller. You made me wait for 6 months to go back to the begginig? It this you final position on this matter? If so, this case is going public.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. If you believe the product quality provided by the seller doesn't meet the required standard, please try to negotiate with the seller first. If you hope Alibaba will be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it shows critical or major defects that influence the main function of the products, you have the right to apply for a refund, which is the protection amount for this order. But all the goods should be returned in their original condition before the refund is made (the responsible party should eventually bear the inspection fee and shipping fee). If the defects are minor, a full refund will not be supported. Please note that you should pay the inspection fee first which is about 1000-2000 USD if you choose inspect the products through Alibaba. Please reply if you agree the inspection. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first if you choose to inspect the products through Alibaba. If there's no room for you to reach an agreement with the seller through communication, you have to choose an inspection company. Please kindly consider the above and let us know your decision; then we can better help. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We will help you to contact the seller, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

I will not wait any longer. This case must be solved one way or another until the end of current week.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. The seller needs time to apply with her boss, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. The seller needs time to apply with her boss, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. The seller needs time to apply with her boss, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. The seller needs time to apply with her boss, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

When do you plan to stop checking? It is taking forever to copmplete this issue.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are checking, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are checking, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are checking, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are checking, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are checking, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are checking, please wait patiently. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Attachments:

Zeszyt1.pdf(65.6 KB)

Description:

I don't know what to screenshot for you. I've got some email correspondance in polish and some phone calls to estimate the costs. It is all included in attached document. If you don't like polish prices, than send someone to dissasembly the units and take it back to China themselves.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Please provide a screenshot of your freight verification. Kindly remind, if eventually no enough evidence, I'm afraid the dispute has to be closed then. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Please provide a screenshot of your freight verification. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

Hello, 1. Yes, the product price to return is $2347 per piece. 2. $7880 is the total amount, icluding 2 piece of product

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. 1. Please reply on the platform, is the product you want to return at the unit price of 2347 USD? 2. Is the return freight 7880 USD? Or is the total return freight+product value 7880 USD? Please provide a screenshot of your freight verification. We are helping you communicate with the seller. The seller needs to verify the inspection standards displayed in the documents you provide again. Please wait patiently. Or the seller agree you return all the products and refund, she can bear the return shipping fee, please reply your thoughts. And before return the products, please check the return shipping fee first and reply the amount on the platform. The quality standard requires you to negotiate with the seller, and then provide the standard to the inspection company, which will inspect the goods according to the quality standard. If the inspection is successful, we can only support the order amount and return the goods at most. We will ask the seller to refund 1000 USD offline, but we can't force it. If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

Well, Then without instalation materials an labour it is 7880USD

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Please understand that the platform can only support the seller's refund value+your return freight. For other amounts, please communicate with the seller. We are helping you communicate with the seller. The seller needs to verify the inspection standards displayed in the documents you provide again. Please wait patiently. Or the seller agree you return all the products and refund, she can bear the return shipping fee, please reply your thoughts. And before return the products, please check the return shipping fee first and reply the amount on the platform. The quality standard requires you to negotiate with the seller, and then provide the standard to the inspection company, which will inspect the goods according to the quality standard. If the inspection is successful, we can only support the order amount and return the goods at most. We will ask the seller to refund 1000 USD offline, but we can't force it. If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Attachments:

Zeszyt1.pdf(66.0 KB)

Description:

Hello. It is only possible to return 2 faulty units. Others work and clients refuse to return them. The return costs are as in the attached documents. We need to receive the payment first, before we disassembly the units. Please note, that we paid full amount for the goods and for freight in good faith, so we expect the same from the other side.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are helping you communicate with the seller. The seller needs to verify the inspection standards displayed in the documents you provide again. Please wait patiently. Or the seller agree you return all the products and refund, she can bear the return shipping fee, please reply your thoughts. And before return the products, please check the return shipping fee first and reply the amount on the platform. The quality standard requires you to negotiate with the seller, and then provide the standard to the inspection company, which will inspect the goods according to the quality standard. If the inspection is successful, we can only support the order amount and return the goods at most. We will ask the seller to refund 1000 USD offline, but we can't force it. If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

We need more time to complete returning costs estimation. We need time to friday.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are helping you communicate with the seller. The seller needs to verify the inspection standards displayed in the documents you provide again. Please wait patiently. Or the seller agree you return all the products and refund, she can bear the return shipping fee, please reply your thoughts. And before return the products, please check the return shipping fee first and reply the amount on the platform. The quality standard requires you to negotiate with the seller, and then provide the standard to the inspection company, which will inspect the goods according to the quality standard. If the inspection is successful, we can only support the order amount and return the goods at most. We will ask the seller to refund 1000 USD offline, but we can't force it. If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are helping you communicate with the seller. The seller needs to verify the inspection standards displayed in the documents you provide again. Please wait patiently. The quality standard requires you to negotiate with the seller, and then provide the standard to the inspection company, which will inspect the goods according to the quality standard. If the inspection is successful, we can only support the order amount and return the goods at most. We will ask the seller to refund 1000 USD offline, but we can't force it. If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

There are only two units that perform badly, and one slightly worse. It is pointless to test some other units in the factory. The badly working units are mounted in Poland. Only testing those units makes any sens.

Description:

Please arrange SGS to test the machine in our company， Thanks

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are helping you communicate with the seller. The seller needs to verify the inspection standards displayed in the documents you provide. Please wait patiently. The quality standard requires you to negotiate with the seller, and then provide the standard to the inspection company, which will inspect the goods according to the quality standard. If the inspection is successful, we can only support the order amount and return the goods at most. We will ask the seller to refund 1000 USD offline, but we can't force it. If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

The seller does not respond. They do not have any standard to propose. We proposed our. Testing period is as described by the seller before. 9000s is much longer than 30min they required.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are helping you communicate with the seller. Please wait patiently. The quality standard requires you to negotiate with the seller, and then provide the standard to the inspection company, which will inspect the goods according to the quality standard. If the inspection is successful, we can only support the order amount and return the goods at most. We will ask the seller to refund 1000 USD offline, but we can't force it. If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

The customer provided the photo content displaying the machine's running time is too short to reflect the real running data of the machine

Attachments:

test2.pdf(972.0 KB)

parameters.pdf(423.3 KB)

Description:

This is our testing procedure and tools proposition. Also attached parameters that were included in the contract. If it is acepted by seller and testing company, we can agree to split testing costs 50/50% and will not demand testing cost refund even if the test resut confirms our stand.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. I fully understand your feelings, to better resolve the problem, I would  try my best to help you to apply 400 USD refund from Alibaba. Do you agree? Please reply "yes" if you agree. If you do not agree, please refer to the following inspection plan. If you agree to the inspection, please reply on the platform. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) The quality standard requires you to negotiate with the seller, and then provide the standard to the inspection company, which will inspect the goods according to the quality standard. If the inspection is successful, we can only support the order amount and return the goods at most. We will ask the seller to refund 1000 USD offline, but we can't force it. If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Note: Pls kindly note that we'll be out of office from Jan 21th to Jan 27th which is the Spring Festival. We will come back to office on Jan 28th. We can only further follow the case after the holiday.  Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

I can’t understand how Shanghai company will inspect heat pumps installed in Poland. If you can explain the full procedure I can think about participation in inspection costs. Will it be fully covered by Trade Assurance, if the inspection result is positive for us? Will the positive inspection result in refund of $3128.7 plus $1000 for inspection?

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. I fully understand your feelings, to better resolve the problem, I would  try my best to help you to apply 400 USD refund from Alibaba. Do you agree? Please reply "yes" if you agree. If you do not agree, please refer to the following inspection plan. If you agree to the inspection, please reply on the platform. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) If you hope Alibaba be involved in this quality-related dispute, you can initiate a third-party inspection to be undertaken by a company designated by Alibaba.com. Alibaba.com decides upon arbitration according to the resulting quality report produced from this inspection. If it says that the quality of the order does not match the requirements contained in the contract, you have the right to apply for compensation, which is the protection amount for this order. If you do not add clear quality requirements into the contract, this may influence the final result of any dispute. Please note that you should pay the inspection fee first which is about 1000 USD if you choose inspect the products through Alibaba. If you want to do the inspection. Please choose one of the inspection organizations as below and provide the agreement about the quality standard or PI to us and finish the payment within 2 days: SGS-CSTC Standards Technical Services Co., Ltd. Bureau Veritas Consumer Products Services Shanghai Co., Ltd. TUV Rheinland (Shanghai) Co., Ltd. Note, if you hire other inspectors, I am sorry to tell you that would not get Alibaba protection. We do only accept the reports from the above inspection organizations Alibaba offered. Now if you do not want an inspection, I am sorry to tell you that would not get Alibaba protection. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

As stated in the contract: “6.3.1 Seller agrees to be liable for Trade Assurance Obligations if the Seller commits any of the following breaches: (2)Failing to: (i) deliver Products in compliance with the Product Description and Specifications” Detailed specification of the goods was attached in the contract, see file parameters.pdf I can’t understand, why Alibaba can’t refund $3128.70 in such case. We provided evidence, as agreed in Trade Assurance Services Rules. Seller provided no evidence of testing our product before shipment, then provided fake evidence of some other product, that they claim to be the same. We proven them wrong several times. They do not even argue with our statement. Tell me please, what else can I do to prove we are aggrieved party in this case. If the seller wants us to return the goods, we can agree on that. Disassembling and packing each unit will cost $350 per unit. FOB Gdansk is $447 for two units. If the seller will pay us $5841 (total for the two units, disassembling and FOB), than we can deliver the two faulty units to Gdansk. Then, after arranging their own freight they can have it back in China.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. For your complaint, we can't support such a refund. If you insist full refund of  items, the goods should be returned to seller first, after seller received it, then we will count the exact value of returning goods. But it will cost you both parties more time and energy to resolve this case. I fully understand your feelings, to better resolve the problem, I would  try my best to help you to apply 200 USD refund from Alibaba. Do you agree? Please reply "yes" if you agree, if you don't agree, please wait until after the Chinese New Year and we will continue to help you communicate. (Please kindly note it needs to be approved first, even though I cannot guarantee the result, but I will strive for it) Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Description:

Your proposal is ridiculous. I already paid for the goods over $10.000. Half of them are unusable. I provided full documentation on faulty objects, as requested by Alibaba. Seller provided none. Lately they provided test reports that are simply FAKE. There is no need for qualified inspector to figure out, that tested equipment is differently powered. Ask any electrician in China, he will tell you. It is not true, that you cannot force supplier to refund. You have an agreement with them. That is the whole purpose of Trade Assurance Program. Either they can pay, or you. If you like to send someone to inspect, it is certainly possible. But I will not pay any amount for such inspection. If you fail to solve this case and refund within 2 weeks I will be forced to make this public. I have full documentation and refund process log to show all potential buyers how the Trade Assurance Program is not protecting buyers but sellers instead. For past over a month you are doing everything on behalf the seller, no matter how ridiculous or FAKE evidence they provide. It is outrageous.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We hope to help you, but your complaint points are very professional, and the contents of your report and the seller's report are contradictory. We cannot directly force the seller to refund. Therefore, if you can accept the inspection service, the platform will make an appointment. The buyer shall pay the inspection fee first to complete the inspection. The inspection fee is about 1000USD-2000USD. When the inspection report shows that the product is unqualified, we can negotiate with the seller to ask the seller to bear the inspection costs. When the inspection report is qualified, we cannot ask the seller to make any refund. Please reply within two days otherwise we may close the case without refund Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Attachments:

r6.pdf(419.1 KB)

r5.pdf(359.0 KB)

r4.pdf(437.9 KB)

r3.pdf(418.9 KB)

r2.pdf(427.6 KB)

r1.pdf(365.9 KB)

400V.pdf(366.9 KB)

Description:

Testing reports provided by the supplier are from different units! Our are 400V/3-phase powered devices. It is consistent with our order. We ordered 3-phase units and received models with 3-phase power. I’m afraid that supplier tries to cheat everyone putting ASH-65CHW/FR model name on some random tests. Attaching supplier’s reports with highlighted proof for 1-phase/230V powering. Attaching also parameters list that was included in contract. Highlighted powering method of ordered units. Anyway, these are not the tests of units deployed to us. Ours were never tested before shipment. Our have lower COP and our demand has not changed. This dispute is open for over a month now. We are very disappointed about how Alibaba Trade Assurance protects our order. We are kindly asking to end this now and transfer requested amount of 3128.70 USD.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. We are helping you communicate, please wait patiently. Also, you're kindly recommended to negotiate and communicate with seller actively. If the two parties reach any new agreement during the period, please synchronize the results with us. Please reply within two days. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Attachments:

A-6 W41.pdf(50.0 KB)

A-6 W41_1.jpg(286.6 KB)

Description:

A6 W41

Attachments:

A7 W45.pdf(45.3 KB)

A7 W45_1.jpg(259.4 KB)

Description:

A7 W45

Attachments:

A-12 W41.pdf(50.0 KB)

A-12 W41_1.jpg(286.0 KB)

Description:

A12 W41

Attachments:

A-20 W41.pdf(50.2 KB)

A-20 W41_1.jpg(285.4 KB)

Description:

A20 W41

Attachments:

A2 W45.pdf(45.8 KB)

A2 W45_1.jpg(256.3 KB)

Description:

A2 W45

Attachments:

ASH-65CHW-FR(A0 W41).pdf(50.5 KB)

ASH-65CHW-FR(A0 W41)_1.jpg(289.3 KB)

Description:

A0 W41

Attachments:

ASH-65CHW-FR.rar(1285.9 KB)

Description:

ASH-65CHW/FR Test report.

Attachments:

Untitled.mpeg(367956.0 KB)

Description:

Finally managed to upload video.

Attachments:

leak.jpg(1655.8 KB)

Description:

None of the video or photo provided by the seller show the COP testing procedure. Video shows external unit leakage test. Internal unit was not tested, as there are leaks detected by us. It is irrelevant, anyway. We received 4 machines. One performs perfectly. Other one slightly worse. Other two have very low COP parameter. All tested by the same equipment. Seller should show testing procedure for OUR machines before shipment. It is not true, that the machines do not differ much. It is not industrial process. It is all hand assembled by humans. Therefore it should be tested before shipment. We have many devices that come with Quality Check report included.

Attachments:

bce2d7a983b9e1e40cdb4bd7310ea8ef.mp4(7321.1 KB)

222.png(415.2 KB)

微信图片_20221215171036.png(767.9 KB)

Description:

We do not recognize the COP test data submitted by the customer. Each machine will be different, but it will not be very large. A machine only sells only $ 900, which is much lower than the cost. We disagree.Sorry, Professional instruments will be professional before each machine delivery. National -level laboratory and equipment .

Attachments:

test2.pdf(972.0 KB)

Description:

Cannot upload video here. I click Add video, chose file and nothing happens. Uploaded on youtube: https://www.youtube.com/watch?v=Orj7HWMlwpQ ..It is only 20 minutes long, but shows testing method. It also shows, that temperature measurements from our equipment is consistent with measurements from internal sensors of the machine. Supplier did not question testing methodology so far, only testing period. Attached is a test report form 2 hour and 3 hour testing. There are several ways to setup testing of COP. It all comes to measuring temperature difference, water flow and power draw from the grid. Equation for power supplied is multiplication of specific heat of water per water mass per temperature difference. Power drawn from the grid must be measured by power meter. Our testing equipment is described in test report. COP is a ratio between power supplied and power drawn. So far there were several attempts to solve the low COP problem from supplier. But nothing works.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. Please log into the related Trade Assurance order to check the status of your case and give your response or provide the evidence there. Dear Michal Szpak, Good day~ This is Ellie who followed up your order dispute 146854202001027155. Please communicate with the seller what tools can be used for testing. And provide video to show the operation process. Also, you're kindly recommended to negotiate and communicate with seller actively. If the two parties reach any new agreement during the period, please synchronize the results with us. Please reply within two days. Your understanding and cooperation will be highly appreciated, best regards~Ellie Best Regards, Ellie Alibaba Trade Dispute Mediation Department Alibaba.com

Reason for refund:

Product has mechanical malfunctions

Refund amount:

USD 3128.70

Order received:

Yes

Returning the order:

No

Transaction fee:

Covered by supplier

Description:

Weve bought four heat pumps. Three are model ASH65CHWFR and one is model ASH85CHWFR. Attaching catalogue for reference. This catalogue contains machines parameters tested in various conditions. It was also included in Trade Assurance Contract. Most important parameters for heat pumps are COP (coefficient of performance). The higher the COP the more energy efficient is the heat pump. We agreed with the supplier, that the delivered machines will have minimal parameters as in included catalogue. But they dont. Only one tested OK. Supplier pretends not to understand, that our units perform differently that those units tested in his laboratory. These are not the same units. Our have worse parameters and were never tested before (in factory). Water leaks are proof of that. On supplier suggestion we tested units again, with longer testing period, above 1 hour. Attached you will find our testing summary. Results are slightly better. Still, two units are unusable. Supplier stopped responding. There is no technical solution form supplier, or support of any kind. Our demand is full compensation for two unusable units of ASH65CHWFR and 10 percent discount for one ASH65CHWFR that has lower parameters than agreed. Calculation is as follows 2x2347.00 subtotal 4694.00 + 10 percent of 2347.00 subtotal 234.70 Total 4928.70. Additionally, we found a buyer for two unusable units for 900 each. So our final demand is compensation amount of 3128.70.

Attachments:

test2.pdf(972.0 KB)

parameters.pdf(423.3 KB)

leak.jpg(1655.8 KB)

Response:

Problem does not affect the product's main function

Refund amount:

USD 0.00

Returning the order:

No

Description:

I disagree with the customer's point of view. The new machine has just started to run. It was heated from 17 ° C to 54 ° C in just 20 minutes. At this time, the compressor is running at high frequency, and the COP is certainly not very high. Please let the machine run stably for more than 40-60 minutes, so that the COP will slowly rise after the machine runs stably. Our test report is also a third -party test of SGS, and there are no major problems on the COP.

Attachments:

ASH-65CHWFR.pdf(1619.3 KB)

ASH-85CHWFR (2).pdf(1629.4 KB)

Reason for refund:

Product has mechanical malfunctions

Refund amount:

USD 5163.40

Order received:

Yes

Returning the order:

No

Transaction fee:

Covered by supplier

Description:

We have bought four heat pumps. Three are model ASH65CHWFR and one is model ASH85CHWFR. Attaching catalogue for reference. This catalogue contains machines parameters tested in various conditions. It was also included in Trade Assurance Contract. Most important parameters for heat pumps are COP (coefficient of performance). The higher the COP the more energy efficient is the heat pump. We agreed with the supplier, that the delivered machines will have minimal parameters as in included catalogue. But they dont. Only one tested OK. Attached you will find our testing summary. Our demand is full compensation for two unusable units of ASH65CHWFR and 20 percent off for one ASH65CHWFR that has lower parameters than agreed. Calculation is as follows 2x2347,00 subtotal 4694,00 + 20 percent of 2347,00 subtotal 469,40 Total 5163,40EDIT on 29.11.2022 Supplier provided report from test done on 3.11.2022. Our units were send out in August. Devices were never tested before. Numerous of water leaks were detected in indoor units when connected. It was all fixed by us, but Im sure it would be found if tested in factory. Attached you will find example picture of detected leak. It seems that units have some issues that prevent them to work efficiently. Supplier provided computer interface and software for testing. We passed them testing data form their software, but for now there is no solution.

Attachments:

parameters.pdf(423.3 KB)

test.pdf(516.6 KB)

leak.jpg(1655.8 KB)

Response:

Problem does not affect the product's main function

Refund amount:

USD 0.00

Returning the order:

No

Description:

The problem that the buyer complained is inconsistent with the actual situation. We test ourselves to meet the standard . We do not recognize customers' testing tools.

Attachments:

ASH-65CHW FR (7C 35C ）test report.pdf(241.4 KB)

Reason for refund:

Product has mechanical malfunctions

Refund amount:

USD 5163.40

Order received:

Yes

Returning the order:

No

Transaction fee:

Covered by supplier

Description:

Weve bought four heat pumps. Three are model ASH65CHWFR and one is model ASH85CHWFR. Attaching catalogue for reference. This catalogue contains machines parameters tested in various conditions. It was also included in Trade Assurance Contract. Most important parameters for heat pumps are COP (coefficient of performance). The higher the COP the more energy efficient is the heat pump. We agreed with the supplier, that the delivered machines will have minimal parameters as in included catalogue. But they dont. Only one tested OK. Attached you will find our testing summary.Our demand is full compensation for two unusable units of ASH65CHWFR and 20 off for one ASH65CHWFR that has lower parameters than agreed. Calculation is as follows 2x2347,00 subtotal 4694,00 + 20 percent of 2347,00 subtotal 469,40 Total 5163,40

Attachments:

parameters.pdf(423.3 KB)

test.pdf(516.6 KB)

Reason for refund:

Product has mechanical malfunctions

Refund amount:

USD 5163.40

Order received:

Yes

Returning the order:

No

Transaction fee:

Covered by supplier

Description:

Weve bought four heat pumps. Three are model ASH65CHWFR and one is model ASH85CHWFR. Attaching catalogue for reference. This catalogue contains machines parameters tested in various conditions. It was also included in Trade Assurance Contract. Most important parameters for heat pumps are COP (coefficient of performance). The higher the COP the more energy efficient is the heat pump. We agreed with the supplier, that the delivered machines will have minimal parameters as in included catalogue. But they dont. Only one tested OK. Attached you will find our testing summary.Our demand is full compensation for two unusable units of ASH65CHWFR and 20 off for one ASH65CHWFR that has lower parameters than agreed. Calculation is as follows 2x2347,00 subtotal 4694,00 + 20 percent of 2347,00 subtotal 469,40 Total 5163,40

Reason for refund:

Product has mechanical malfunctions

Refund amount:

USD 5163.40

Order received:

Yes

Returning the order:

No

Transaction fee:

Covered by supplier

Description:

Weve bought four heat pumps. Three are model ASH65CHWFR and one is model ASH85CHWFR. Attaching catalogue for reference. This catalogue contains machines parameters tested in various conditions. It was also included in Trade Assurance Contract. Most important parameters for heat pumps are COP (coefficient of performance). The higher the COP the more energy efficient is the heat pump. We agreed with the supplier, that the delivered machines will have minimal parameters as in included catalogue. But they dont. Only one tested OK. Attached you will find our testing summary.Our demand is full compensation for two unusable units of ASH65CHWFR and 20 off for one ASH65CHWFR that has lower parameters than agreed. Calculation is as follows 22347,004694,00 + 202347,00469,40 Total 5163,40